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CSBA conduct Customer Service and Call Centre Benchmarking services to enable Call Centre Improvement. We measure the ability of companies and other organisations to provide quality customer service. . A research-based, customer service consultancy, particularly focussing on call centre performance.

csxweb.com provides a unique on-line self assesment questionnaire to evaluate your Customer Service Exellence rating, plus information on Customer Service traing, consultancy and skills workshops. Offers customer service training, workshops & consultancy.

Customer Service Review Inc., CSR Inc., develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. CSR Inc. offers employee development programs to improve individual and organization performance. Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.

CustomNet: People Service-The Human Connection,Training,Consulting,Coaching,Customer Service,Call Centre,Outbound/Inbound Sales,Communication,Telephone Skills. Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.

Dionco Inc. is a training and consulting firm specialized in retail selling skills, future technology, business and consumer trends, marketing, merchandising and store operations. A retail consulting firm specializing in retail selling skills and customer service skills.

Entretel helps organizations optimize the performance of their customer contact centers. We can help you achieve world class standards and achieve: Measurable telephone skills improvement; Reduced staff turnover through improved . Specializes in performance management and call center consulting as well as soft skills training for people in telephone-based customer service and sales positions.

Developing People to support the business, using innovative learning styles mixing classroom and e-learning.

Interaction Metrics provides a complete approach to customer service assessment and customer satisfaction and customer service auditing. Interaction Metrics shows clients what's really going on between their customers and their customer service. Customer service audit specialists.

Jacques2. Jacques delivers keynote speeches and leads seminars throughout the United States on personal motivation, human resources development, sales, customer service, and management skills.

Specializes in researching, preparing and delivering training programs