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The Service Quality Department Experts in building customer loyalty. Customer service is a bottom line strategy. Customer service consulting and training organization.

Evaluating, Developing, Training and Monitoring your company's customer service or sales strategy. Customer service and sales strategy evaluating, developing, training and monitoring.

Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.

Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions.

Facilitates focus groups for market research purposes only.