Customer Management (Subscribe)
Categories
- Associations (5)
- Conferences (2)
- Customer Support (21)
- Data Management (7)
- Industry Analysts (17)
- Sales Force Automation (16)
Links
Voice of the Customer SolutionsPeopleMetrics is a customer engagement model specialist and leading provider of Voice of the Customer (VoC) and Voice of the Employee (VoE) solutions. We help our clients move beyond satisfaction and loyalty to Employee and Customer Engagement.
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Advantage Interactive Corp.http://www.advantageinteractive.com/ Advantage Interactive Corporation. Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
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CRM AssistCustomer Relationship Management (CRM) Portal. Focusing on Siebel, Vantive, Clarify, Oracle CRM, BaanFrontOffice, SAP CRM, and other CRM packages. Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.
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Customer IncConsulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
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Customer Service TrainingCustomer Service Training endorsed by SSPA, AFSM, and CompTIA. Certification-driven, validated to improve important customer service metrics.
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eLoyaltyOffering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.
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Fulfillment Plushttp://www.fulfillmentplus.com/ Your complete customer service, call center, shipping, packaging, and warehouse fulfillment solution. We provide inventory management, custom packaging, packing and logistics management from telemarketing to online orders, and ecommerce fulfillment. Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.
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Internet Customer ServicenetCustomer is a suite of outsourced customer services for eBusiness. Provides full-service solutions to manage online customer interactions. A variety of contact options allow a web site to provide 24/7 customer service on a global basis.
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Joe TurnerConsulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982
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Kovair Inc.Easy-to-use collaboration and document management. Consulting services covering CRM and strategic relationship management.
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