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An independent consulting firm providing business services in call center consulting and general telecom consulting.

Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia.

Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Call center and help desk best practices consulting offered as well as software development and Lotus Domino administration consulting.

Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training.

Consulting firm specializing in call center operational reviews and system selection studies.

Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture.

Consulting firm works with public sector organisations to improve their service delivery. This includes helpline and call-centre services, the development and implementation of customer-facing business models and complex market research with customer and stakeholder consultation programmes.

Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.