Customer Service Speaker ( Visit this link)
Myra is one of the customer service industry's most prominent trainers and is nationally recognized for delivering paradigm-shifting, measurably effective customer service programs that position employees to build, repair, and strengthen customer relationships. Her presentations are hallmarked with practical easy-to-implement strategies and she leaves audiences with the inspiration to truly make their new ideas work. Myra presents in-house customer service training programs, keynotes and general sessions, panels - both as a moderator and a panelist, and expert interviews. Every Myra Golden seminar is participant-centered, using group interaction over 60 percent of the time. Myra is fiercely focused on empowering participants to arrive at their own answers and conclusions and to reach practical solutions. She is a professional member of the National Speakers Association and is a recognized authority on increasing profitability through expertly planned customer recovery and customer win back initiatives. Myra has a Bachelor of Arts in Psychology and a Master of Human Relations. Myra’s psychology background has uniquely positioned her to develop critically acclaimed programs for dealing with difficult customers and understanding the psychology of customer recovery. I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday. Tim O'Laughlin The Coca-Cola Company
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