Mystery Shopping Secret Shopper Evaluation Service ( Visit this link)
Shoppers' Critique International, LLC specializes in customer service reporting using a number of customer-oriented research methods including: on-site mystery shopping, telephone shopping, Internet based shopping, telephone and web-based customer satisfaction surveys and service audit trend reports. SCI offers a wide range of customized mystery shopping programs designed to meet the specific needs and budgets of its clients. SCI's management philosophy is to provide our clients with individualized service and excellent communications with our company. SCI employs a team of Account Supervisors who are responsible for the coordination of day-to-day client management activities including shopper follow-up, final audit and review, and distribution of the completed reports to our clients. Our project-oriented team approach ensures that our clients receive the superior quality and outstanding service they deserve. We believe this team approach to be essential to maintain communications with our clients and to ensure the consistency of our mystery shopping programs. SCI is proud to be a charter member of the Mystery Shopper Provider's Association. The MSPA was formed to establish standards and ethics for the industry and is the only professional trade association dedicated to the improvement of customer service.
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